Your privacy is important to us. Learn how we collect, use, and protect your information.
Last Updated: December 15, 2023Built with privacy and security as core principles
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Clear information about what we collect and why
Personal Information: Name, email address, phone number, date of birth, and address for account registration and verification.
Financial Information: Payment method details, transaction history, and banking information for deposits and withdrawals.
Technical Information: IP address, browser type, device information, and usage patterns to improve our services.
Gaming Information: Game preferences, betting patterns, and account activity to personalize your experience.
Account Management: Creating and maintaining your account, processing transactions, and providing customer support.
Security & Verification: Preventing fraud, money laundering, and ensuring compliance with regulatory requirements.
Service Improvement: Analyzing usage patterns to enhance our games, features, and overall user experience.
Communication: Sending important updates, promotional offers, and responding to your inquiries.
Service Providers: We may share information with trusted third-party providers who assist in operating our services.
Legal Requirements: We may disclose information when required by law or to protect our rights and safety.
Business Transfers: Information may be transferred in connection with mergers, acquisitions, or asset sales.
We never sell your personal information to third parties for marketing purposes.
Encryption: All sensitive data is encrypted using industry-standard SSL technology during transmission.
Access Controls: Strict access controls ensure only authorized personnel can access your information.
Regular Audits: We conduct regular security audits and assessments to maintain the highest protection standards.
Secure Storage: Your data is stored in secure, monitored facilities with multiple layers of protection.
Essential Cookies: Required for basic website functionality and security features.
Analytics Cookies: Help us understand how you use our site to improve performance and user experience.
Marketing Cookies: Used to show you relevant advertisements and measure their effectiveness.
You can manage cookie preferences through your browser settings or our cookie management tool.
Access: You have the right to request access to the personal information we hold about you.
Correction: You can request corrections to any inaccurate or incomplete information.
Deletion: You may request deletion of your personal information, subject to legal and regulatory requirements.
Portability: You can request a copy of your data in a structured, machine-readable format.
Account Information: Retained for the duration of your account and up to 7 years after closure for regulatory compliance.
Transaction Records: Maintained for 7 years as required by financial regulations and anti-money laundering laws.
Communications: Customer service interactions are retained for 3 years for quality assurance purposes.
Marketing Data: Deleted within 2 years of your last interaction unless you consent to longer retention.
Global Operations: We may transfer your data to countries outside New Zealand to provide our services.
Adequate Protection: All international transfers are protected by appropriate safeguards and security measures.
Compliance: We ensure all transfers comply with applicable data protection laws and regulations.
Your data will only be transferred to jurisdictions with adequate data protection standards.
If you have any questions about this Privacy Policy or our data practices, please don't hesitate to contact us using the information below.